Custom Packaging FAQs

Include the product, maximum packed dimensions, quantity, packaging style if known, material direction, print or finish requirements, artwork status, delivery location and any fixed timing requirement. Each detail should be included only when it changes the specification.

Yes. Rough product dimensions can start the enquiry, but the packed dimensions and final structure may need to be confirmed before pricing is finalised.

Our UK MOQ starts from 100 units.

Yes. You can include multiple products in one enquiry. List each product separately with its size, quantity and preferred packaging type. This helps compare shared materials, matching print finishes and possible size variations across the same project.

Pricing changes with quantity, board type, size, structure, print coverage, finishes, inserts and production complexity. A simple printed carton and a rigid presentation box will not be priced the same because they use different materials, construction methods and finishing steps.

Choose the structure from the product, weight, sales channel, protection need, pack-out method and presentation goal. The box name should follow those requirements rather than lead them.

Sometimes. A shared outer box can work when products are close in size or when inserts are used to control fit. If the size difference is large, separate box dimensions usually give a cleaner presentation and better protection.

Yes. Inserts and dividers can control movement, separate items, support pack-out consistency and improve presentation. They should be used when they solve a specific fit or handling problem.

Mailer boxes usually suit branded direct-to-customer orders and parcel-ready unboxing, while shipping boxes are built around outer-transit duty, stacking and heavier or more demanding handling. Product weight and carrier conditions should decide between them.

Yes, but the structure must support both display and delivery. A retail carton may need extra protection when shipped, while an ecommerce mailer may need stronger branding for unboxing. The best approach is to confirm where the product will be seen, stored and delivered.

Vector files are best for logos and sharp print details. AI, PDF or EPS files are usually preferred where available. High-resolution images should be supplied clearly and any fonts should be outlined or included to avoid missing text issues.

Yes, you can begin with a logo. A logo is enough for a simple branded layout, but full artwork is needed for complete printed packaging. Share brand colours, text, product details and any design direction if you want a more developed print layout.

Bleed is extra artwork that extends beyond the final cut edge. It prevents unwanted white edges if the printed sheet shifts slightly during cutting. Packaging artwork should include bleed wherever colour, pattern or imagery reaches the edge of a panel.

Yes, many box styles can be printed inside and outside. Inside print works well for brand messages, care instructions, launch notes or premium unboxing detail. It may affect pricing and production so it should be included in the quote request.

Yes. Proofing is used to check artwork layout, text, panel placement, colour direction and other production details before the approved file is used for production.

Yes. Where a project has compliance requirements, applicable UK and EU certification support and documentation can be provided for the relevant packaging or material. The exact certification should match the construction and intended use rather than being treated as a generic claim.

Matte lamination gives a softer, more understated surface with less shine. Gloss lamination creates a brighter reflective finish that can make colours look more vivid. Matte often suits premium or minimal branding while gloss works well for bold retail graphics.

Foil stamping works well when you want a metallic detail, logo highlight or premium accent. It is often used on rigid boxes, gift packaging, cosmetic boxes, jewellery boxes and luxury retail packaging. It should be used selectively so the finish feels intentional.

Spot UV is useful when you want selected areas to catch the light, such as a logo, pattern or product name. It works best as a contrast against matte surfaces. The artwork needs accurate setup so the raised or glossy area aligns correctly.

Yes, kraft can be printed, but colour behaves differently on a brown substrate than on white stock. If bright or tightly controlled colour is central to the job, the stock and print method should be chosen with that requirement in mind.

A physical sample can help assess construction, size, board feel, folding, closure and product fit. A previous-work sample is useful for reference, while an exact custom sample is needed when the new construction itself must be physically validated.

No. A free 3D mockup or proof may answer a visual or artwork question without producing a physical sample. A paid custom sample is most useful when exact fit, opening behaviour, material feel or a new construction needs physical validation.

Not by itself. Final colour can be affected by substrate, coating, print method and production conditions. Colour-critical work should use an agreed colour-control approach such as Pantone where appropriate.

Check final dimensions, spelling, panel orientation, logo and barcode placement, colour references, dieline alignment, finish areas, quantity and delivery information. Approval should confirm the production specification, not just the visual design.

Yes. Free delivery is part of the current UK offer.

Yes. Custom Packly supplies UK customers with free delivery.

Include the required date with the product, quantity, dimensions, packaging direction and artwork status. That makes the timing requirement part of the specification from the start.

Packaging expert support is available 24/7. Suitable larger and repeat programmes can also use warehousing and scheduled deliveries when producing a larger run makes sense but holding the full quantity on site does not.

An approved wrong size can lead to packaging being produced to the wrong specification. Check the packed product dimensions, inserts and clearance before approval, and use a paid custom sample where exact physical fit needs to be validated.

Custom packaging is produced to an approved specification, so any refund or remedy depends on the agreed order details and the nature of the issue. Provide the order information and evidence so the case can be reviewed against the approved specification.

Contact the team with the order details and clear photographs of the delivered packaging and any damage. Keep the affected packaging available while the issue is reviewed.

A reprint can be reviewed when there is evidence that production does not match the approved specification. The order details, approved artwork and photographs are used to assess the issue.