Custom Packaging FAQs

The most useful details are product dimensions, order quantity, preferred packaging style, material choice, printing needs, finish preferences and delivery deadline. Photos or existing packaging references also help. More complete details make the quote clearer and reduce back-and-forth before production.

Yes, you can start with rough dimensions. Share the product size, weight and how it will be packed. Exact measurements are usually confirmed before artwork and production begin so the final packaging fits correctly.

Low MOQ options may be available depending on the packaging type, material, print method and finish. Smaller runs are often useful for launches, test batches, seasonal products and early-stage brands. The best option depends on the structure and print requirements.

Yes. You can include multiple products in one enquiry. List each product separately with its size, quantity and preferred packaging type. This helps compare shared materials, matching print finishes and possible size variations across the same project.

Pricing changes with quantity, board type, size, structure, print coverage, finishes, inserts and production complexity. A simple printed carton and a rigid presentation box will not be priced the same because they use different materials, construction methods and finishing steps.

Choose the style based on product weight, sales channel, presentation needs and delivery method. Rigid Boxes suit premium presentation, Mailer Boxes suit ecommerce delivery, Sleeve Packaging adds branding to trays or cartons and Inserts and Dividers help hold products in place.

Sometimes. A shared outer box can work when products are close in size or when inserts are used to control fit. If the size difference is large, separate box dimensions usually give a cleaner presentation and better protection.

Yes, paperboard and cardboard-based inserts can be used to hold products, separate items or improve the reveal inside the box. Inserts are especially useful for cosmetics, jewellery, candles, electronics, gift sets and fragile ecommerce products.

Mailer Boxes are better for branded ecommerce presentation and lighter direct-to-customer orders. Shipping Boxes are usually better for heavier goods, bulk dispatch or stronger transit needs. The right choice depends on product weight, protection needs and the desired unboxing experience.

Yes, but the structure must support both display and delivery. A retail carton may need extra protection when shipped, while an ecommerce mailer may need stronger branding for unboxing. The best approach is to confirm where the product will be seen, stored and delivered.

Vector files are best for logos and sharp print details. AI, PDF or EPS files are usually preferred where available. High-resolution images should be supplied clearly and any fonts should be outlined or included to avoid missing text issues.

Yes, you can begin with a logo. A logo is enough for a simple branded layout, but full artwork is needed for complete printed packaging. Share brand colours, text, product details and any design direction if you want a more developed print layout.

Bleed is extra artwork that extends beyond the final cut edge. It prevents unwanted white edges if the printed sheet shifts slightly during cutting. Packaging artwork should include bleed wherever colour, pattern or imagery reaches the edge of a panel.

Yes, many box styles can be printed inside and outside. Inside print works well for brand messages, care instructions, launch notes or premium unboxing detail. It may affect pricing and production so it should be included in the quote request.

Yes, artwork proofing is normally part of the approval process before production. A proof helps check layout, text, panel placement and print direction. It should be reviewed carefully because production follows the approved artwork.

Many paper and cardboard-based packaging options can be recyclable, especially when kept simple and free from unnecessary mixed materials. Recyclability can be affected by coatings, lamination, foils, windows and special finishes so material choices should be confirmed early.

Matte lamination gives a softer, more understated surface with less shine. Gloss lamination creates a brighter reflective finish that can make colours look more vivid. Matte often suits premium or minimal branding while gloss works well for bold retail graphics.

Foil stamping works well when you want a metallic detail, logo highlight or premium accent. It is often used on rigid boxes, gift packaging, cosmetic boxes, jewellery boxes and luxury retail packaging. It should be used selectively so the finish feels intentional.

Spot UV is useful when you want selected areas to catch the light, such as a logo, pattern or product name. It works best as a contrast against matte surfaces. The artwork needs accurate setup so the raised or glossy area aligns correctly.

Kraft can be printed, but colours look different on brown board compared with white stock. Darker colours, black artwork and simple branding usually perform well. If bright colour accuracy matters, white paperboard may be the better material choice.

A plain sample helps confirm structure, dimensions, board feel, folding, closure and product fit. It does not show final print colour or finishing quality. Plain samples are useful when the main concern is whether the packaging holds the product correctly.

No, a printed sample is not always necessary. It is more useful for premium launches, complex artwork, colour-sensitive branding or special finishes. For simpler projects, artwork proofing and a plain structural sample may be enough before production.

A sample can give a useful colour direction, but exact colour can still vary with material, coating, print method and production conditions. For colour-critical work, Pantone matching or a controlled proofing process should be discussed before approval.

Check dimensions, spelling, logo placement, barcode position, colour direction, panel orientation, finish areas and dieline alignment. Also confirm quantity, delivery address and packaging style. Once approved, changes may not be possible without affecting cost or timing.

Production timing usually starts after the quote, specifications, artwork and payment terms are approved. Delays often happen when artwork files are incomplete, dimensions change or finishes need extra confirmation. Fast approval helps keep the project moving.

Yes, delivery can be arranged across the UK. Delivery time depends on order size, destination, packaging type and courier or freight requirements. Larger orders or bulky corrugated packaging may need different handling than smaller parcel deliveries.

Urgent requests can be reviewed, but availability depends on the structure, quantity, material and artwork readiness. Share the deadline as early as possible. The simplest way to improve speed is to provide complete specifications and print-ready artwork from the start.

Common delays include missing artwork files, unclear dimensions, late design changes, unapproved proofs, complex finishes, material availability and incomplete delivery details. Any change after approval can affect production so key details should be checked carefully before sign-off.

If the wrong size is approved before production, the final packaging may still be produced to that specification. This is why product dimensions, insert needs and internal space should be checked before sign-off. A sample can help reduce this risk.

Custom printed packaging is made to approved specifications so refunds are handled differently from standard stock items. Issues are reviewed based on the approved artwork, agreed dimensions, production details and the nature of the problem. Clear photos and order details help the review.

Contact the team quickly with order details, delivery photos and images of the damaged packaging. Keep the cartons and damaged items until the issue is reviewed. This helps confirm whether the problem happened in transit or during handling.

A reprint may be reviewed if the order does not match the approved specification or has a significant production issue. Artwork mistakes, incorrect supplied dimensions or approved spelling errors may not qualify. Each case needs evidence, order details and comparison with the approved proof.